Terms of service

Terms of Service

1. Overview

Welcome to BAMBRO.

These Terms of Service ("Terms") govern your access to and use of the BAMBRO website, online store, products, services, content, and related features (collectively, the "Services").

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or Services.

2. Eligibility and Account Information

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

When placing an order or creating an account, you agree to provide accurate, complete, and up-to-date information, including your name, email address, billing information, shipping address, and payment details.

You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, actual product appearance, color, packaging, texture, or other characteristics may vary slightly from images displayed on your device.

Product information, availability, specifications, packaging, and pricing may be changed or updated by us at any time without prior notice.

We reserve the right to discontinue any product or limit the quantity of products available for purchase.

4. Orders and Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order will be considered accepted only after we confirm the order and, where applicable, receive successful payment.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including in cases involving:

Incorrect pricing or product information
Product unavailability
Payment issues
Suspected fraudulent activity
Incorrect customer information
Duplicate or unusual orders
Any violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded according to our refund procedures.

5. Pricing and Payments

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.

You agree to provide valid and accurate payment information when placing an order.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to cancel an order if a payment is unsuccessful, unauthorized, fraudulent, or otherwise cannot be verified.

6. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the estimated time displayed on our website.

Delivery times are estimates and may vary depending on the shipping carrier, delivery location, weather conditions, holidays, operational issues, or circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's policies and procedures.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Returns, Damaged Products and Wrong Items

BAMBRO generally does not accept returns or exchanges for change of mind, incorrect product selection, personal preference, or products that are no longer required.

Returns or refunds will only be considered in accordance with our Return & Refund Policy, including cases where the product is received damaged, defective, or the wrong product has been shipped.

Customers must report eligible issues within the applicable period stated in our Return & Refund Policy.

We may request photographs, videos, order details, packaging information, or other evidence to verify the reported issue.

Please refer to our Return & Refund Policy for complete details.

8. Intellectual Property

All content available through our Services, including but not limited to:

BAMBRO name and logo
Product names and designs
Images and graphics
Website design
Text and descriptions
Videos and marketing materials
Product packaging
Trademarks and brand elements

is owned by or licensed to BAMBRO and is protected under applicable intellectual property laws.

You may use our website and its content only for personal and lawful purposes.

You may not copy, reproduce, modify, distribute, publish, sell, transmit, or commercially exploit our content without our prior written permission.

9. Third-Party Services and Links

Our website may contain links, features, payment services, shipping services, or other functionality provided by third parties.

We do not control and are not responsible for the content, availability, policies, security, or practices of third-party services.

Your use of third-party services may be subject to the terms and policies of those third parties.

10. Prohibited Uses

You agree not to use our website or Services for any unlawful or unauthorized purpose.

You must not:

Violate any applicable law or regulation
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of our website
Submit false or misleading information
Impersonate another person or entity
Attempt to commit fraud or misuse our Services
Copy or reproduce our website or content without permission
Introduce viruses, malware, or other harmful code
Use automated systems to interfere with or abuse our Services
Collect personal information of other users without authorization
Engage in any activity that may damage BAMBRO, our customers, partners, or Services

We reserve the right to suspend or terminate access to our Services if we believe these Terms have been violated.

11. User Reviews and Feedback

If you submit reviews, comments, suggestions, photographs, feedback, or other content to BAMBRO, you agree that you have the right to provide such content.

By submitting content, you grant BAMBRO permission to use, reproduce, display, publish, modify, and distribute such content for business, marketing, promotional, or operational purposes, subject to applicable law.

You must not submit content that is unlawful, defamatory, abusive, misleading, obscene, fraudulent, or infringes upon the rights of another person or business.

We reserve the right to remove content that violates these Terms or applicable law.

12. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, omissions, or technical errors relating to products, prices, promotions, availability, shipping charges, or other information.

We reserve the right to correct such errors and update information at any time.

If an order has been placed based on an obvious error, we reserve the right to cancel the order and provide an applicable refund where required.

13. Disclaimer

We make reasonable efforts to maintain accurate and reliable information on our website.

However, our Services are provided on an "as available" basis.

We do not guarantee that:

Our website will always be available or uninterrupted
The website will always be free from errors
All information will always be complete or current
Products will always be available
Delivery will occur within a specific time period

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, BAMBRO shall not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website, Services, or products.

This limitation does not apply where liability cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to limit any statutory consumer rights available to you under applicable law.

15. Indemnification

You agree to indemnify and hold harmless BAMBRO, its employees, officers, partners, service providers, and affiliates from claims, losses, damages, liabilities, and expenses arising from:

Your violation of these Terms
Your unlawful use of our Services
Your violation of another person's rights
Fraudulent or unauthorized activities carried out through your account

This provision applies to the extent permitted by applicable law.

16. Suspension and Termination

We reserve the right to suspend or terminate your access to our Services if you violate these Terms or engage in unlawful, fraudulent, abusive, or harmful activities.

We may also discontinue or modify any part of our website or Services at any time.

Termination of access does not affect any rights or obligations that arose before termination.

17. Privacy

Your use of our Services is also subject to our Privacy Policy.

By using our website, you acknowledge that you have reviewed and understood our Privacy Policy regarding the collection, use, storage, and processing of your information.

18. Changes to These Terms

We may update or modify these Terms from time to time.

The updated version will be posted on this page with the revised date where applicable.

Your continued use of our website or Services after changes are posted constitutes your acceptance of the updated Terms.

We recommend reviewing this page periodically.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising from these Terms or your use of our Services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over BAMBRO's registered or principal place of business, subject to applicable law.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain valid and enforceable.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies displayed on our website, constitute the agreement governing your use of our Services.

If there is any conflict between these Terms and a specific policy, the applicable policy may govern the relevant subject matter.