Shipping Policy

1. Shipping Coverage

White Tulip ships exclusively within India. We currently do not offer international shipping to any destination outside the Republic of India.

2. Same-Day Delivery

We are proud to offer Same-Day Delivery on all orders placed before the cut-off time for your delivery area. Here is how it works:

  • Orders placed before 12:00 PM (noon) IST on a business day are eligible for same-day delivery.
  • Orders placed after 12:00 PM IST will be delivered the following business day.
  • Delivery is attempted once. If you are unavailable, our logistics partner will contact you to reschedule.
  • Same-day delivery is subject to your pin code being serviceable. Enter your pin code at checkout to confirm availability.

Business days are Monday–Saturday, excluding national and regional public holidays.

3. Delivery Areas & Pin Codes

Delivery availability varies by city and pin code. Serviceable areas are updated regularly and displayed at checkout. If your pin code is not yet covered, please check back or contact us at support@whitetulip.in to register your interest.

4. Shipping Charges

Shipping charges (if any) are displayed clearly at checkout before you complete your order. White Tulip may offer free shipping promotions from time to time, the terms of which will be stated on the promotional page.

5. Order Tracking

Once your order is dispatched, you will receive an SMS and/or email with a tracking link or delivery update. You can also track your order by logging into your account on whitetulip.in.

6. Delays & Force Majeure

While we strive to meet every same-day delivery promise, delays may occasionally occur due to:

  • Severe weather conditions or natural disasters
  • Strikes, curfews, or civil disturbances
  • Government-imposed restrictions
  • High-demand periods (festivals, sale events)

In such cases, we will notify you as soon as possible and deliver at the earliest opportunity. White Tulip shall not be held liable for delays caused by circumstances beyond our reasonable control.

7. Damaged or Missing Orders

If your order arrives damaged or if items are missing, please contact us within 24 hours of delivery at support@whitetulip.in with your order number and photographs. We will investigate and resolve the issue promptly as per our discretion.

8. No Return & Refund Policy

Due to the hygiene-sensitive nature of our products — including facial tissues, kitchen tissues, toilet tissues, and napkins — all sales are final. We do not accept returns or exchanges once a product has been delivered. Please refer to the Terms of Service for complete details.

9. Order Processing Time (TAT):

All orders are processed within 4–5 business days. Once processed, your order will be dispatched and delivered as per the estimated shipping timeline.