Shipping policy

Shipping Policy

At BAMBRO, we aim to process and deliver your orders safely and within the estimated delivery time.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer than usual.

2. Shipping & Delivery

Once your order has been processed, it will be handed over to our shipping or delivery partner.

The estimated delivery time will depend on your delivery location and the shipping service available for your address.

Delivery timelines displayed on our website are estimated and are not guaranteed.

Delays may occur due to circumstances beyond our control, including:

Weather conditions
Transportation delays
Courier or logistics issues
Public holidays
High order volumes
Incorrect or incomplete delivery information
Remote or difficult-to-service locations
Natural disasters or other unforeseen circumstances

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the order value, delivery location, package size, weight, or promotional offers.

Any applicable shipping fee will be the responsibility of the customer unless otherwise stated on our website.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

BAMBRO is not responsible for delivery failures, delays, additional charges, or returned shipments caused by:

Incorrect address
Incomplete address
Incorrect PIN code
Incorrect phone number
Unavailability of the recipient
Refusal to accept the delivery

If an order is returned to us because of incorrect information provided by the customer, additional shipping charges may apply if the customer requests re-shipment.

6. Damaged Package or Product

Please inspect your package carefully when you receive your order.

If your package or product appears damaged, defective, or you have received the wrong product, please contact us within 7 days of delivery at:

whitetulip.bambro@gmail.com

Please provide your order details along with clear photographs or videos showing the product, packaging, shipping label, and damage or issue.

Such cases will be reviewed according to our Return & Refund Policy.

7. Missing or Incorrect Items

If any item is missing from your order or you receive an item different from what you ordered, please contact us within 7 days of delivery.

We may request photographs, videos, packaging details, or other information to verify the issue.

After verification, we may provide a replacement or refund, as applicable.

8. Lost or Undelivered Orders

If your order appears to be lost or has not been delivered within the expected timeframe, please contact us so that we can investigate the shipment with the relevant delivery partner.

Delivery investigations may require additional time depending on the shipping carrier.

9. Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their operational policies.

If the recipient is unavailable, the address is incorrect, or delivery is refused, the shipment may be returned to the sender.

BAMBRO cannot guarantee successful delivery when the customer is unavailable or provides incorrect delivery information.

10. No Cancellation After Dispatch

Once an order has been processed and dispatched, cancellation may not be possible.

Please review your order carefully before completing your purchase.

11. No-Return Shipping Policy

BAMBRO does not accept returns simply because a customer has changed their mind, ordered the wrong product, no longer requires the product, or does not prefer the product.

Returns or refunds are considered only for eligible cases such as damaged, defective, or incorrectly shipped products, in accordance with our Return & Refund Policy.