Privacy Policy

1. Introduction

White Tulip ('we', 'us', 'our') is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights — in accordance with India's applicable data protection principles and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

When you shop with us, we may collect the following information:

  • Identity Information: Name, email address, phone number
  • Delivery Information: Shipping address, city, state, pin code
  • Payment Information: Transaction reference IDs (we do not store full card or bank details)
  • Device & Usage Information: Browser type, IP address, pages visited, time spent on site
  • Communication Records: Messages or queries sent to our support team

3. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Send you order confirmations, tracking updates, and delivery notifications
  • Respond to your customer service queries
  • Improve our Website, products, and services
  • Send promotional offers and updates (only if you have opted in)
  • Comply with legal and regulatory obligations

4. Sharing of Information

White Tulip does not sell, rent, or trade your personal information. We may share your data only with:

  • Logistics & Delivery Partners: To fulfil same-day delivery of your orders (name, address, phone number)
  • Payment Processors: To securely handle your transactions
  • Technology Providers: Who host and operate our Website (under strict confidentiality agreements)
  • Legal Authorities: When required by law, court order, or government regulation

All third parties we work with are obligated to protect your data and use it only for the purpose for which it was shared.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. Order records are typically retained for 7 years for legal and accounting compliance.

6. Cookies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our Website.

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@whitetulip.in. We will respond within 30 days.

9. Children's Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

  • Email: support@whitetulip.in
  • Website: whitetulip.in

🌿  Thank you for choosing White Tulip — a greener choice for every home.