Refund policy

Return & Refund Policy

We have a 7-day return policy only for damaged, defective, or incorrectly shipped items. You have 7 days after receiving your order to report an eligible issue.

No-Return Policy

We do not accept returns or exchanges for change of mind, incorrect product selection, personal preference, or any other reason unrelated to a damaged, defective, or incorrectly shipped product.

Before placing your order, please carefully review the product details, quantity, size, and other information.

Damaged, Defective, or Wrong Item

Please inspect your order immediately upon delivery. If you receive:

A damaged product
A defective product
A product different from what you ordered
A missing or incorrect item in your order

please contact us within 7 days of delivery at whitetulip.bambro@gmail.com.

To help us resolve the issue quickly, you may be required to provide clear photographs or videos of the product, packaging, shipping label, and the issue.

After reviewing the information, we will determine whether the order qualifies for a return, replacement, or refund.

Conditions for Eligible Returns

If your return is approved, the product must be:

In the condition in which it was received
In its original packaging, wherever applicable
Accompanied by proof of purchase/order details

Do not send any product back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.

Replacement

If the product is damaged, defective, or incorrectly shipped and your claim is approved, we may provide a replacement of the correct product, subject to product availability.

Refunds

If a replacement is not possible or if we determine that a refund is appropriate, the approved refund will be processed to your original payment method.

Once the refund is initiated, processing time may vary depending on your bank, payment provider, or financial institution.